Account reset

[Enrico27992910u6k1]

I can no longer access the email with which I am registered on Adobe, so I can't even do any type of recovery. In addition I don't even remember the password with which I registered and since I don't have access to the email I can't even change it. Is there any way to solve?

[Rashmi27002770wxve · Accepted solution]

Hi there,

We appreciate you writing in. Happy to help!

I am sorry to hear that you are unable to access the email and login to Adobe.

Below is the link on how to Solve Adobe account sign-in issues. Please go through the information and I am sure you should be able to it.

https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

https://helpx.adobe.com/manage-account/using/change-or-reset-password.html

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

[Enrico27992910u6k1]

password recovery takes place via the email to which I no longer have access because it has been violated. Trying to change the email, it asks me for the login password, which I can't remember! So I don't know how to do it

[Enrico27992910u6k1]

I can't even enter my telephone number as it still asks me for the password to do so

[kglad · Accepted solution]

@Enrico27992910u6k1 

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...