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Adobe Acrobat Pro Cancellation.

New Here ,
Sep 25, 2022 Sep 25, 2022

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Hi I had opted for a 7 day free trial on 15/08/22. Did not want the plan and cancelled the free trial. Inspite of my cancellation I have been charged $28.99 on 24/09/22 and now when I'm about to cancel my plan through '' Manage Plan'' it says that I will be charged for early cancellation fee of $144.93. Why would I be charged after one month? I had already cancelled my 7 day free trial. Kindly refund the $28.99 and cancel the forced subcription please.

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Community Expert ,
Sep 25, 2022 Sep 25, 2022

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Moving thread to the Account, Payment, & Plan forum from Using the Community

 

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Community Expert ,
Sep 25, 2022 Sep 25, 2022

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Did you get any confirmation regarding successfull cancellation? If yes, then you can show that to the support team and ask them to cancel without penalty and issue a refund as well.

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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