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Adobe Acrobat Pro DC says subscription expired but I have an active subscription

Community Beginner ,
Nov 15, 2018 Nov 15, 2018

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I have an active subscription for Adobe Acrobat Pro DC. It has been working well and payments are made every month. In the last few days, it has stopped working. I get a 'Subscription Expired' button. When I log on, I can see that the paid subscription is there.

When I try to contact Adobe support, there is no help. The Chat is 'currently closed' and the phone line rings busy all the time.

We have tried several things on this end including reinstalling the software, but nothing helps. Is there something we can do to get the subscription to be recognized? It is really bad to be paying for something that is not actually available for use and then to have no support or help available to fix the issue.

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Community Beginner ,
Dec 10, 2020 Dec 10, 2020

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you are aware there's still a post on twitter advsing there's an issue?

https://twitter.com/AdobeCare/status/1336977416045125632

 

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