Adobe Acrobat Refund

[clinton_barake_1612]

Hello Adobe Team, 

I am yet to receive my refunds, despite making the cancellations within 14 days and being told that I would receive refunds within 5 days. My order numbers are as follows:

7223208706  and 7223185859

Kindly assist.

Best regards,

Clinton

[Randy Hagan]

This is a user-to-user forum, and unfortunately there is nothing we can do about your order.

This is the latest information that I've found to address Adobe subscription cancellations: 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html?promoid=61PM7X11&mv=other

Hope this helps,

Randy

[clinton_barake_1612]

Dear Regan,

Thanks for the heads-up and the effort to assist. I appreciate. I mixed up the links I guess. 

Kind regards,

Clinton

[Randy Hagan]

I'm hopeful that they can help you. Good luck.

And if you find yourself having technical problems with any Adobe software, please feel free to come back here and sound the alarm. There are lots of sharp folks around here happy to lend a hand.

Randy

[Shivangi_Gupta · Accepted solution]

Thanks for your patience, clinton_barake_1612. 

Thanks for reaching out. I confirm that the refund has been initiated from Adobe on !3th and 15th of September respectively. It may take 12-14 days for the refund to process.

Let us know if you have any additional questions.
^Shivangi

[clinton_barake_1612]

Thank you, Shivangi. I have no more questions at this point.

Clinton

[clinton_barake_1612]

Hello Adobe Team,

I hope you are all well. This is Clinton again. Just wanted to let you know that the funds are yet to reflect in my account, 13 days later. Please see the screenshot below sent of your message sent on 30th September.

[Jeffrey_A_Wright]

Clinton, thanks for posting your update. I do show that a refund was issued on September 30th. You can use the steps listed at https://adobe.ly/4q904h6 to review your recent support case ADB-41883753-K3L6. If you have any additional concerns, then click on https://adobe.ly/4q6twUT  to speak with a member of our team. Please use a different device to reach us, Clinton, if you are unable to contact anyone or find yourself redirected to these public discussion forums. ^JW

[clinton_barake_1612]

Hello Jeffrey. To date the funds are yet to reflect in my account.

[Jeffrey_A_Wright]

Thanks, Clinton, then please click on https://adobe.ly/474xPaz to speak with a member of our team who can help you further. ^JW

[clinton_barake_1612]

Thanks Randy. Happy to know I can count on the Community. I really appreciate it.