Adobe charged me for something I did not purchase

Forum|Forum|5 years ago
September 8, 2020
2 답변들
579 조회

Adobe charged me for something I didn't purchase. I already talked to an Adobe Customer service, and they told me that they didn't have any charges of it under the card info I sent them. So I called my bank to ask about the billing and they said it was from Adobe. I don't know what to do, because Adobe is saying that it's not from them but the bank said it was from Adobe.

Billing

이 주제는 답변이 닫혔습니다.

Just Shoot Me

Legend

So you DO HAVE an Adobe Subscription plan.

Are you SURE you Spoke to Adobe and not some scammer when you Gave Them your CC number?

If it was me I would Cancel that card ASAP and get a New Number. If you do have an Adobe subscription plan then Log INTO the MAIN Adobe website with the Adobe ID you used to purchase the real plan you have and change the payment method to the new card number (and you will have to do that with any other company you use that card with).

K

Keanne5ECC작성자

Participant

Yes I have an Adobe Subscription plan. I talked to someone using the chat support in Adobe.

Alright, thank you sir.

LinSims

Community Expert

Change your password to your Adobe account and to your bank, too. Just to be safe. Make sure you have 2-factor authentication enabled so that they have to send you an email or a text to verify the change.

T

Test Screen Name

Legend

If your Adobe account doesn't show your purchase but your credit card does it's simple: someone has stolen your card details and used it to buy Adobe stuff. Treat it like any other mysterious purchase: contact the card issuer again and tell them someone must have stolen your card number. They will issue a new card and cancel the old one.

K

Keanne5ECC작성자

Participant

I thought of that too. But the charge was simultaneous with this month's payment. Weird.

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