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Adobe does not keep their promises apparently

Community Beginner ,
Nov 21, 2025 Nov 21, 2025

Adobe, you did not honor what is stated in this email. You charged me $39.99 on November 21, 2025 instead of $15.99. Since you’re not able to honor this email, I have cancelled my renewal and filed a dispute with PayPal. 

 
Sincerely, 
 
Gary
 
"We know price changes are hard, so we’re applying a discount to your subscription for 3 months. Starting 21-November-2025 (PT), you’ll be charged the promotional price of US$15.99/mo (plus applicable taxes). After 3 months, you’ll be charged the regular students and teachers plan price of US$39.99/mo (plus applicable taxes) for the remainder of your subscription term."


On Oct 22, 2025, at 10:55 AM, Adobe <message@adobe.com> wrote:
 

 

 
Dear Gary,

At Adobe, our mission is to support your creativity. Over the last few years, we’ve added a lot of new technology, tools, and performance improvements that help you create more efficiently than ever in our core creative apps, like Photoshop, Illustrator, and Premiere Pro, explore new ideas with our Firefly generative AI technology, and exercise expanded creative control.

Aligned with those improvements and ongoing innovation, we’re enhancing the current Creative Cloud All Apps with a new name, price, and benefits.

At your upcoming renewal on 21-November-2025 (PT), your Creative Cloud All Apps for students and teachers plan will be renamed Creative Cloud Pro for students and teachers and will include all your existing benefits, along with a wide range of new benefits explained below. Creative Cloud Pro for students and teachers will cost US$15.99/mo (plus applicable taxes) — a price that continues to reflect a more than 40% annual discount on the Creative Cloud Pro plan.

We know price changes are hard, so we’re applying a discount to your subscription for 3 months. Starting 21-November-2025 (PT), you’ll be charged the promotional price of US$15.99/mo (plus applicable taxes). After 3 months, you’ll be charged the regular students and teachers plan price of US$39.99/mo (plus applicable taxes) for the remainder of your subscription term. Your subscription will automatically renew monthly until you cancel. Price subject to change at renewal. You can manage or cancel your plan anytime via your Adobe Account or by contacting Customer Support.

The Creative Cloud Pro for students and teachers discounted plan includes everything you’ve come to depend on: essential apps like Photoshop, Illustrator, Premiere Pro, Lightroom, and Adobe Express – plus access to more than 30,000 fonts and millions of Stock assets. With Creative Cloud Pro, you can use Adobe Firefly, our web app and family of generative AI models, to quickly explore ideas and speed through repetitive tasks. And you’ll get full access to our web and mobile apps, including Photoshop, Lightroom, and Express.

Creative Cloud Pro also now features new and vastly expanded capabilities exclusive to the Creative Cloud Pro plan that open creative possibilities for what you’re able to accomplish, including:
  • Unlimited standard AI generations, such as image and vector generations using Generative Fill in Photoshop or Generative Shape Fill in Illustrator
  • Access to premium AI generations, such as video and audio generations using Text to Video in Firefly and Generative Extend in Premiere Pro
  • Choice of generation with partner models directly in the Firefly app, such as Google Imagen 3 and Veo 2, OpenAI image generation, and Flux 1.1 Pro
  • Firefly Boards, our AI-first surface for collaborative mood boarding

Read more about the new inclusions and updates to Creative Cloud Pro.

 
A quick look at your renewal details
Adobe ID xxxxxxxxxxx
 

 

Creative Cloud Pro
Annual plan, paid monthly
 
 Next billing date
21-November-2025 (PT)
 US$15.99/mo (plus applicable taxes)
Promotion applied
 
 After offer ends
20-February-2026 (PT)
 US$39.99/mo (plus applicable taxes) 
 
If you have any questions, we are here for you. Contact Customer Support to speak with a representative or find more information about all of these updates by visiting the the FAQ on the Adobe Help Center.

Thank you for being a valued Creative Cloud member.
The Creative Cloud Team
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Community Expert ,
Nov 21, 2025 Nov 21, 2025
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