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Adobe está me a cobrar por um plano que não tenho subscrição

New Here ,
Oct 28, 2024 Oct 28, 2024

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Boa tarde. 
Há dois meses atrás comprei o plano de 26,86€ da Illustrator. Enquanto estava no free trial, cancelei o plano (cerca de 2h depois de ter subscrito) pois não correspondia às minhas necessidades. 
Recebi um e-mail com essa confirmação por isso achei que não ia precisar mais, infelizmente já não tenho. 
percebi que me tinham cobrado, mas achei que fosse só como funciona, primeiro cobrança e depois quando associa que foi cancelado, volta a cair na conta. 
hoje recebo uma notificação de como 26,86€ saíram da minha conta do ilustrador e reparei que o primeiro mês não foi reembolsado. 
Não consigo falar com um assistente, mas não posso continuar a pagar 26,86€ por mês e quero um reembolso dos 53,72€ retirados sem aprovação. 

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Community Expert ,
Oct 28, 2024 Oct 28, 2024

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Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN.

This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
for more information about scammers https://tinyurl.com/10791730

 

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Adobe Employee ,
Oct 28, 2024 Oct 28, 2024

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Thanks for your question, Lara. I can confirm that the Illustrator plan under your account was canceled last month. Please see https://adobe.ly/4fm7OWK for information on any fees or charges that may be applied ^JW

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