Participating Frequently

Question

Adobe is scamming me and continues to take out money.

Forum|Forum|4 years ago
April 18, 2021
5 replies
2020 views

Hi this is the first time I am seeking help about this but I think adobe systems is taking money out of my bank without my permission. I do not need adobe anymore and I am on the student account which is about 21 AUD a month right and I have tried to cancel the subscription multiple times however I can never find the option of cancelling my subscription. I understand there is a cancellation fee and I am happy to pay it rather than every month they take out 21 bucks and as we go along it would be way over 100 bucks. Oh yeah did I mention I tired to contact them but they they "We're sorry.

You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.

Go back Sign out"

It frustrating and I don't work anymore and seriously need to stop these scammers. I have even gone through my payment/ order history and there is NOTHING even there. I have access to all their products FOR NO REASON and it is just a waste of my money.

Billing

This topic has been closed for replies.

J

JYOTI5C33Author

Participating Frequently

Its Okay i found a way to fix the issue. Thanks to the people who have gave me solutions which i already tried previously which i had actually said in my post but looks like nobody read properly. It is not just me having this problem and also i will post wherever i can, like is there a law saying i can't post on a "community chat" NO. And if i sound mean i am unsure because i am on the spectrum of autism. Time to go and actually "help" other people who have the same problem as me.

Kukurykus

Legend

So what was your solution to your problem?

J

JYOTI5C33Author

Participating Frequently

contact your bank and ask them to get you a new card and start a dispute with adobe systems to get your money back 🙂

T

Test Screen Name

Legend

I don't know how you ended up at the admin console. It is only for account managers, not ordinary subscribers. I see your account doesn't show the product. Did you take it out through your school or college? If so, they are your account managers, Adobe can't help: you have to contact the school to sort it out.

D

defaulti0ao0na4bsyl

Participant

I’m confused

Sent from my iPhone

T

Test Screen Name

Legend

Yeah, us too. So start with single question: did you get your subscription through your school/college?

davescm

Community Expert

In addition to the above correct comments to contact Adobe support directly, do not respond to any Private Messages asking for account information. Scammers are known to do that here.

Dave

J

Jytialata

Participating Frequently

How do i contact them directly? Do they have a contact number which i can use??

gener7

Community Expert

See the answer in this topic about contacting Adobe.

https://community.adobe.com/t5/account-payment-plan/adobe-charged-my-account-for-22-25-and-overdrew-my-checking-account/td-p/10983677

JJMack

Community Expert

You need to contact Adobe about that. This is a user forum not Adobe customer support.

JJMack

J

Jytialata

Participating Frequently

Noone asked and also i am seeking help from others who have had the same problem JJMack or whoever you are. If you have a problem then simple scroll away

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