Adobe License transfer process

[none284096831xik]

Good day,

when transferring adobe license from one account to another. Both transferee and recipient has to complete a "Transfer of License form". You are advise to open a support case with adobe to get this done. the questionis, do both transfee and recipient need to open a case?? Once the form is completed by both parties does the recipient provide that form to the transferee to upload to the case that they open on their account??

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.

[Peru Bob · Accepted solution]

After Adobe receives the completed Transfer of License form from both parties, Adobe registers the software to the new owner. Registration ensures that Adobe recognizes the new owner as the legal licensee who can receive customer service and support.

Once both parties have submitted a Transfer of License form, allow three to four weeks for Adobe to process your license transfer request.

from here:

https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

[Nancy OShea]

Which product are you planning to transfer? 

I ask because Creative Cloud and pre-CS5 cannot be transfered.

[Nancy OShea]

Neither can you transfer OEM or Educational editions.

[kglad]

i'd contact support first because i'm not sure adobe's currently approving license transfers.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...