Adobe makes it impossible to cancel if you missed a payment

[Cristóbal374277598vx2]

I used a free trial of adobe illustrstor so I can just make a friend of mine finish their college work on time, and never used it again. I even deleted the app from my pc. Now, the trial ended and I wanted to cancel the plan since I'm never using illustrator again. Turns out its impossible unless I pay them one more month, which Im not doing to do because I wont use the plan anymore. Adobe won't let me cancel my plan although I'm not using their product again. Please help!

[kglad · Accepted solution]

fix your payment method.  then you xan cancel.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Cristóbal374277598vx2]

So basically Im screwed and I have to pay them... well thats dissappointing. Thanks for the response though.

[kglad]

understood; forgetting to cancel isn't a compelling argument.

you're welcome.

[luana_9424]

were you able to cancle right after you payed? I had to change my card and it took the money but it still says billing issue

[kglad]

@luana_9424 

do you have a current problem.

[luana_9424]

yes, sorry if i wasnt supposed to reply here not sure what im doing 

[kglad]

you can add comments/opinions.  is that all you wanted to do?

[luana_9424]

i need help with a problem if thats what your asking, i can make a seperate post if needed

[kglad]

what is the problem?

[luana_9424]

i missed a payment from a 7-day free trial of after effects, saw here that i would have to pay the amount i missed, so i did. I did have to change the card i was using but it did take the money out of my account. Now it says that there is a billing issue on the new card and i cant cancle.

[kglad]

if there's still a billing issue you can't cancel until that problem is corrected.  ie, you may owe more money than is available on the card.

[luana_9424]

it doesnt say i owe any money, next billing isnt untill febuary so im not sure what the billing issue would be

[kglad]

you'll need an adobe employee to tell you the next step.

[luana_9424]

okay thank you

[kglad]

you're welcome.

[Ifat_Rozenberg5190]

HOW CAN I CANCEL THE AFTER AFFECT 

I AM NOT USING IT

THANK YOU

[kglad]

@Ifat_Rozenberg5190 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[Ifat_Rozenberg5190]

I want to cancel only the after-effect plan, not the other plan.

please, can you help me? 

[kglad]

@Ifat_Rozenberg5190 

you should still be able the already posted links.  ie, for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html