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M
MJM276932507zri
Participant
April 18, 2023
Answered

Adobe Partner Offer cannot be accessed

  • April 18, 2023
  • 17 replies
  • 10950 views

I want to redeem an offer and am redericted to www.adobepartneroffer.com.

 

However, the website cannot be accessed so that I can't get my redeem code. Is the website down for some reasons? Why don't Adobe fix this issue?

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Dan, and others, thank you for your reply; as others have stated, the site https://www.adobepartneroffer.com/ is again experiencing technical difficulties. The site has been down since June 9, 2023.

     

    I will now be locking this discussion. Please see https://www.adobepartneroffer.com/ for updates about the status of the site. If you have specific questions about how the outage will affect you, please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session with a member of our support team.

    17 replies

    N
    Normform.art
    Participant
    June 23, 2023

    Trying to access it for a few days, but the site is still down 😞

      F
      faryalfaryal
      Participant
      June 18, 2023

      June 18 still not working. 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      June 18, 2023

      no sense updating each day (unless the site is up). once every week or two is more reasonable.

      С
      Савелий305604145g8k
      Participant
      June 17, 2023

      June 17, 2023 - still not working

      L
      LaRayon
      Participant
      June 12, 2023

      I was trying to redeem my Western Digital promo but I can't reach the site. As long as I see it is a persistent problem. How can I redeem my promo? And yes, I have no code, just a link.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        June 12, 2023

        tou have to wait until the site's working or adobe supplies an alternative.

        L
        LaRayon
        Participant
        June 13, 2023

        I have 30 days to redeem the promo I hope it gets solved.

        LagniappeCinemas
        LagniappeCinemas
        Participant
        June 10, 2023

        These sites are all still down as of June 10, 2023.

        A
        Anonymous
        June 11, 2023

        ye i am in same situation 

          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          June 11, 2023

          use the email i posted previously 

            A
            A30416557udy8
            Participant
            June 10, 2023

            This seems to be down again. Is there an ETA for the fix?

            P
            Paule201
            Participant
            May 12, 2023

            I try to connect to the website, and it worked. It seems the website is back.

              kglad
              Community Expert
              kgladCommunity Expert
              Community Expert
              May 12, 2023

              thanks for the update, @Paule201 

                Kanikas
                Community Manager
                KanikasCommunity Manager
                Community Manager
                May 8, 2023

                Hi, 

                We apologize for the frustration. We are experiencing technical difficulties with the site and are diligently working to resolve the problem. Please check the site https://www.adobepartneroffer.com/ again for information to follow for assistance while the service is down.

                 

                Thank you for your patience. 

                 

                Warmly

                Kanika 

                  D
                  Dan30681177ao4v
                  Participant
                  June 23, 2023

                  Winner winner chicken dinner.  Award goes to the most useless and unhelpful reply from a CSR.  This seems like a shady marketing tactic between 3rd parties and Adobe.  Whether or not Adobe realizes it, they are basically stating that they are not capable of managing what should be a simple website.

                  Jeffrey_A_Wright
                  Community Manager
                  Jeffrey_A_WrightCommunity ManagerCorrect answer
                  Community Manager
                  June 23, 2023

                  Dan, and others, thank you for your reply; as others have stated, the site https://www.adobepartneroffer.com/ is again experiencing technical difficulties. The site has been down since June 9, 2023.

                   

                  I will now be locking this discussion. Please see https://www.adobepartneroffer.com/ for updates about the status of the site. If you have specific questions about how the outage will affect you, please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session with a member of our support team.

                  Casey M.
                  Casey M.
                  Participant
                  May 7, 2023

                  I am having a similar issue. I ordered a Logitech mouse from Amazon that supposedly comes with a free month of Adobe CC. The link is down, Adobe told me to contact Logitech, Logitech told me to contact Amazon, Amazon went above and beyond trying to help but determined that only Adobe can help.

                  kglad
                  Community Expert
                  kgladCommunity Expert
                  Community Expert
                  May 7, 2023

                  follow the directions at adobepartner.com:

                   

                  We are experiencing technical difficulties impacting your offer for Adobe software. The technical teams are working on resolving the issue with the highest priority.

                  In the interim, while the service is down, please contact Adobe Customer Care at serviceoutag@adobe.com with the following information:

                  • Name
                  • Email address
                  • Phone number
                  • Partner name
                  • Adobe product
                  • Preferred language


                  You will be able to redeem the original offer once the service has been restored. Please check back periodically.

                  Our sincerest apologies for the inconvenience and thank you for your patience.

                    A
                    axsign
                    Participant
                    May 4, 2023

                    I also received a link from HP a month ago to go to www.adobepartneroffer.com/MY-PERSONAL-CODE to redeem my "12 Month Adobe Creative Cloud Photography Plan" bonus and activate the product/plan through the site adobepartneroffer.
                    Unfortunately, the site www.adobepartneroffer.com hasn't worked for a long time and I haven't been able to redeem the product yet.
                    I've already contacted HP and they said it's Adobe's responsibility and I need to redeem it from the link once the site is up and running again.
                    Is it possible to estimate when the adobepartneroffer page will work again so that I can redeem the product/plan?

                    kglad
                    Community Expert
                    kgladCommunity Expert
                    Community Expert
                    May 4, 2023

                    @axsign 

                     

                    no

                    A
                    axsign
                    Participant
                    May 4, 2023

                    Can you give a rough estimate of how long it will be before the site works again? A few days, weeks or even months?

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