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Participating Frequently
August 10, 2024
질문

Adobe roba con las suscripciones además quiere que pagemos anual por cancelar la suscripción

  • August 10, 2024
  • 8 답변들
  • 245 조회

Robo de la aplicación

이 주제는 답변이 닫혔습니다.

8 답변

kglad
Community Expert
Community Expert
August 10, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
kglad
Community Expert
Community Expert
August 10, 2024

or read before agreeing to a free trial. you know they all automatically turn into paid subscriptions.  i see the offers all the time from my cable company and other cable vendors.

 

and when agreeing to a free trial with an annual commitment, of course there's a penalty for early cancellation.

 

anyway for others:

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Participating Frequently
August 10, 2024

Cuidado con sus cuentas o tarjetas

Participating Frequently
August 10, 2024

Una vergüenza 

Participating Frequently
August 10, 2024

Estafa

Participating Frequently
August 10, 2024

en ningún lado puedo pedir el reembolso

Participating Frequently
August 10, 2024

mal robaron y quieren cobrar anual, tuve que bloquear mi tarjeta

Participating Frequently
August 10, 2024

nunca la use