Adobe scammed me. "Fraudulent activity detected on your Adobe Account"

[Berke.]

Adobe is a scam. Here is why:

My account was canceled on the 12th of April for fraudulent activity, reinstated on the 19th (with a month of free credit as reimbursement), and re-canceled on the 22nd because "I requested it" even though I had no such request.

Adobe says that my account was canceled due to fraudulent activity. Even though I've contacted 3 support agents so far, they didn't give me any information. When I contacted them through X @AdobeCare, they told me to contact support. I thought it was also support.

After trying diligently to scam me, Adobe "specialists" forced me to get a refund. Adobe scammed me because of a price increase and stole away my subscription.

During this process, they attempted to cancel my sub twice without a reason, double charge me, and customer service was exceptionally hellish. Specialists don't know what they are doing, and each and every one of them tries their best to lose a customer by scamming them for a few bucks.

______________________________________

Heya,

I purchased my Adobe subscription plan approximately a month ago and have been using it without problem.

I'm using my plan on my personal computer and my iPad. However, after I installed Adobe Acrobat on my iPad today, I received an email stating that "Fraudulent activity detected on your Adobe Account" and my yearly, paid subscription is now canceled. No more explanation.

My problem is, I don't understand why this is happening at all. I need InDesign to continue the project I'm working on. Even though Adobe support said that they are investigating, 5-7 days is a bit much, so I wanted to ask, why do you think this happened?

I've seen similar posts and people seem to have either purchased from third-party websites or they are sharing the account. I don't, so I have no idea why.

This is a bummer for me, so I just wanted to ask.

[kglad]

contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Nancy OShea]

Scammers say all sorts of ridiculous things in emails. Are you sure it's legitimate and not an imposter pretending to be Adobe?

Contact Adobe Support directly by online chat or Twitter/X.

[Berke.]

I've confirmed that my CC subscription is indeed, canceled. I wasn't given a reason yet, but I was told by adobe support that someone will investigate and contact me in 5-7 business days.

[kglad]

thanks for that update.  let us know when you hear back from adobe.

[chndmrl]

Same here Berke, I have upgraded my license before the price increases of last month and my account has been converted to teams account and still waiting for a solution from Adobe.

[Berke.]

So I've contacted Adobe Support today since it has been a full week before they canceled my subscription. I told them that I needed to purchase another service and I wanted a refund. The support didn't even acknowledge my request, and simply replied that I would be contacted. This level of service is simply infuriating. 

I initially thought this was a scam because, after my purchase, adobe raised the subscription prices. So I believed they wanted to cheat me from buying a subscription while it was cheaper.

But I was wrong, they just want to grab free money (there are other verbs for this action), without any service or explanation. I'm still awaiting word from the so-called expert team.

[kglad]

it seems most of you purchased a coupon or redemption code from an unauthorized vendor. if that's what occured to you, contact the vendor and ask for a refund. if denied, contact your credit card issuer and dispute the charges.

in the meantime, you can start another subscription with a new adobe id/email address.

[Berke.]

This is not the case. I don't understand why you insist on this. As I've mentioned before, I've purchased through Adobe Website.

Adobe recently updated its prices for Türkiye. There were no discounts. I've checked my Credit Card, and I'm positive I've paid Adobe directly.

[kglad]

again, most != all

[Berke.]

Of course, it is, and I thank you for your effort to help out folks.

However, it's a bit upsetting to suggest that this is a user-based problem, whereas most people I've seen have made their purchases through the Adobe website. Also suggesting to start another Subscription when Adobe has cancelled a legitimate sub without a reason doesn't feel like a valid suggestion.
Oh well, you are just trying to help so, just wanted to share how I felt.

[kglad]

there are so many people posting with this problem in the past few days that i've tried to look for a common thread and lump everyone into the same category with one solution/help for all.  

i've failed to do that effectively and i'm afraid that attempt made some people even more upset,

sorry to all that for whom i've made a bad situation worse.

[Berke.]

My account is reactivated.

There were no explanations, so I still don't know the reason.

[kglad]

understood.

[Berke.]

My account was deactivated again, upon "my request"?

[Berke.]

So I contacted adobe support and told them I did not ask for a cancelation. I belive because I told the support agent (who was very unhelpful) that I requested a refund if there won't be an investigation, they though it was good idea to cancel my account without a refund upon a lie.

This is malicious intent at its best, and I feel like Adobe is trying to scam me at this point.

[Berke.]

Oh also, they even canceled the 1 month free sub they gave for putting me through all the trouble of unjust cancelation. How ironic.

[chndmrl]

it might be a misunderstood, it is better to contact to another agent to resolve it with another case.

[kglad]

@Berke. 

re-contact adobe support if there's been some misunderstanding/error about your account.

[Berke.]

I've contacted Adobe support. 

So my account was canceled on the 12th of April for fraudulent activity, reinstated on the 19th (with a month of free credit as reimbursement), and re-canceled on the 22nd because "I requested it" even though I had no such request.

Adobe says that my account was canceled due to fraudulent activity. Even though I've contacted 3 support agents so far, they didn't give me any information. When I contacted them through X @AdobeCare, they told me to contact support. I thought it was also support.

The first support agent told me also that it was canceled due to fraudulent activity, even though I told them that the reason for the cancelation was different this time. In return, I was told that they would investigate it and return to me in 5 to 7 work days.

So I guess I'll wait another week, and maybe they'll reinstate and re-cancel my account. I'll just wait a few more weeks for a service I've paid for a whole year in advance, a service that is crucial for my work.

I don't see how this could be "just an error". Honestly, I'm sick and tired of what Adobe has made me go through (and they are still at it).

[kglad]

@Berke. 

it's difficult to see a reasonable (from adobe's perspective) explanation for all this.

[Berke.]

Hello, I just had the following mail: Your access to Adobe apps and services has been successfully restored. We sincerely apologize for any inconvenience and appreciate your patience and attention in resolving this issue. But I still don’t have access. Adobe even canceled the free month that was given to me as an apology.

My subscription was canceled twice without a valid reason. I want to recover my accoumt Also I was given a free month as an apology, even that is canceled I didn’t request a cancellation I got an email today that it was fixed today With a sincere apology, only to find that it wasnt.

after three specialists no one helped me remedy the situation at all.

[Berke.]

So the adobe agent is attempting to double charge me even though I recieved the following mail:

[Berke.]

So Adobe forced me to get a refund. Adobe scammed me because of a price increase, and stole away my subscription. 

Durşng this process, they attempted to cancel my sub twice without a reason, double charge me, and customer service was exceptionally hellish. Specialists don't know what they are doing, and each and every one of them tryied their best to lose a customer for a few bucks.

Maybe they will cheat me out of my refund too?

[kglad]

i hope not.  check your account to see if it's pending, https://account.adobe.com