Adobe started charging me again for a plan I cancelled in September

New Here ,
Jan 11, 2022 Jan 11, 2022

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Back in September I realized I get a discount through using Adobe with my school account, so I switched to that and cancelled my personal plan. There were no charges in Oct or Nov, but in December and just now in Jan they started charging me again, and I can't cancel without a cancellation fee. Any advice?

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Adobe Employee , Jan 12, 2022 Jan 12, 2022

SocialJellyFish, please ask your question in a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen.  A member of our support team will be happy to work with you directly to answer any questions you have and help with the cancellation process.

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Adobe Employee ,
Jan 11, 2022 Jan 11, 2022

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Jay, sorry you encountered problems canceling your membership. I reviewed the account you used to post to this public discussion forum and it looks like you had two plans and only the Creative Cloud All Apps plan was canceled.

 

If you want to cancel the other membership then please follow the process listed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.  If you need any assistance with the process or need to discuss any associated fees, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

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New Here ,
Jan 11, 2022 Jan 11, 2022

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That's odd, because I wasn't charged in October or November, so I thought it had successfully cancelled. And to try to cancel it again has a $19.98 cancellation fee, which I don't understand because it was just a monthly plan, not annual, so I'm not sure why there's a fee?

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Adobe Employee ,
Jan 12, 2022 Jan 12, 2022

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SocialJellyFish, please ask your question in a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen.  A member of our support team will be happy to work with you directly to answer any questions you have and help with the cancellation process.

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