ADOBE STARTS CHARGING ME AFTER I CANCELED!!!!

[emilyu88620342]

I have been trying to reach their customer service but it's all in vain. I guess the money is just all lost at this point! I have canceled my student Creative Cloud since I am done with my classes where I need the creative cloud. That was in Dec 20, 2017. Then suddenly, I got charged $75 on December 26th without a "reason" for it on my credit card. The transaction literally just says "Adobe Systems". What the hell Adobe. I am incredibly disappointed!

[thatsmauri · Accepted solution]

emilyu88620342,

even if you cancel, you'll be likely charged for the remaining month(s).
Please see this help page for more information (under Find out if you’ll get a refund😞 How to cancel your Adobe Creative Cloud plan or membership

Kind Regards,
Maurice

[Fiorella5FE2]

Good morning
In August 9th , after wanting to try the free trial, 3 days later, I tried to cancel my suscription trial, but the option was not where their support forum said it would be. Therefore,  I waited more time 2 days or so, finaly since I got no answers I tried to delete my account, in order to communicate that I'm not using this program and to avoid being charged for this reason , but I see that I have been charged around 40 dollars since then for two months and I don't want to keep being charged from now either.
I have been trying to reach their customer service but I wasn't being payed attention.  I would like to get a refund for the amonut I was charged and I want to cancel my plan to stop being charged since it doesn't make any sense . The transaction says "Adobe Systems" for that amount of money. Please, I would appreciate if you can help me with the support system to have a solution for me and the rest of people who are going trhough the same situation. Tahnk you.

[John T Smith · Accepted solution]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730