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ADOBE STORE 404 PAGE NOT FOUND

New Here ,
May 22, 2023 May 22, 2023

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Hi i was trying to go into adobe store website, to check my invoice for adobe subscription plan. 

but it seems theres something wrong with the webpage, as i got redirected to a page stating 404 page not found, been trying multiple times and it still the same. i tried logging in with different devices is the same as well. 

 

Please see photos below for your reference.

 

Screenshot 2023-05-22 at 5.02.43 PM.png

 

 

 

Screenshot 2023-05-22 at 5.12.08 PM.png

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correct answers 1 Correct answer

Community Expert , May 22, 2023 May 22, 2023

https://creative.adobe.com/plans

 

==============================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Community Expert ,
May 22, 2023 May 22, 2023

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https://creative.adobe.com/plans

 

==============================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Community Beginner ,
Jul 04, 2023 Jul 04, 2023

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I have the same problem, I can't log in to see my invoices and I can't see the serial number of the product or use or manage the plan

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Community Expert ,
Jul 04, 2023 Jul 04, 2023

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to check, you have to use the same adobe id you used to buy or register your product.

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Community Beginner ,
Jul 04, 2023 Jul 04, 2023

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yes, i have the same id

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Community Expert ,
Jul 04, 2023 Jul 04, 2023

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are you seeing a 404 page, too?

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Community Beginner ,
Jul 04, 2023 Jul 04, 2023

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Yes!

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Community Expert ,
Jul 04, 2023 Jul 04, 2023

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contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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