Adobe subscription ended, I still have access to their apps

[Liese29308879h8ho]

I paid for a year subscription on my school account, which should have ended by a long time. However I see that I still have access to all the apps. The same subscription plan of the other students ended like it should. I looked for the expiration date on my account to see what was going on, which normally should be located under ''manage plan'', but the button is not there. There is no option to change the plan or cancel it. I tried to connect with someone using the chat support, but the bot does not help me and does not wan't to connect me to an agent. Because the bot could not find an ''active plan'' on my account, even though I have access to all the apps?? Can someone please enlighten? (sorry for the bad english)

[John T Smith]

Try X (was Twitter) to contact support

X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Liese29308879h8ho]

Thanks for the warning. I'll try to contact the admin first, if that doesn't work out I'll try to contact support on X.

[Nancy OShea]

Did you pay Adobe or your school?

If you paid the school, contact your school's IT dept.

Is it possible you have a second account under another email & password?

https://account.adobe.com/plans

[Liese29308879h8ho]

I do have my personal account, but there are no options there either.

I think I paid the school, because there is no purchase history. (on both accounts)

I'll try to contact the school. Thank you

[kglad]

contact your admin, https://helpx.adobe.com/enterprise/kb/contact-administrator.html

[Liese29308879h8ho]

I'll try that. Thanks

[kglad]

you're welcome.  keep us updated.