Adobe takes money from my account, which I never authorized

[Rafael_Zmugg3179]

Today, I was charged 23,99€ for a subscription for "Creative-Cloud"
Funny thing is that I have never seen this subscription, nor have I cared about it. I have seen hundreds of reviews stating the same thing happened to them. I already called your support but you were insufferable, trying give me fault for your shady doings.

This is absolutely intolerable, and an absolute scam that I am ready to take to the police. I want my money back and everything cancelled!

[kglad]

@Rafael_Zmugg3179 

did you ever start an adobe trial or subscription?

check your account, https://account.adobe.com

what's it show?  (please answer both questions.)

[John T Smith]

Do you have another email address and Adobe account?
https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

[Jeffrey_A_Wright]

Rafael, I am sorry for any confusion; I am showing that the account you used to post to this public discussion forum is past due for the services provided in July. Please see https://adobe.ly/4lvk9L7 for information on how to correct the account. Once the account is in good standing, you can complete the self-cancel process listed at https://adobe.ly/4134Fqt. For more information about your recent subscription commitment, see https://adobe.ly/4mlDAra. ^JW

[Rafael_Zmugg3179]

I never intended or authorized this subscription, nor was I ever notified that I had ordered it. I started a 7-day trial for Adobe Photoshop and already cancelled it after Day 3. Never was there any mention of Adobe Creative-Cloud and Acrobat. 

Multiple users have reported the same thing happening to them. It is hard to believe that all these users "accidentally" started said subscription.

There was already, a misleading rhetoric being used when I called Adobe-Support: Trying to blame me and distracting from my request to cancel it.

In any case, I want the product cancelled as soon as possible.

[kglad]

no one can cancel for you.  you must cancel yourself.

[Rafael_Zmugg3179]

I will certainly not cancel and then pay a fee for something I did not even order. And I will also not update my billing information so that Adobe can keep on taking my money.

No matter, I have already filed a complaint at my bank which has already been authorized.

And if only I am able to cancel the subscription, by updating bill information etc. Then what purpose does your Customer-"Support" even have? The answers I received here are the exact same that I got when called directly. 

This is by far, the worst Customer-Service I have ever seen.

[kglad]

alright.

[Shivangi_Gupta]

I understand, Rafael. The trial converts to paid plan after 7 days. Adobe offers full refund if the cancellation is done within 14 days. When did you cancel the subscription? Did you receive any confirmation through email when you cancelled the plan? If not, please reach out to our support team here: https://adobe.ly/46XBMQ6

They'll provide you the best possible solution in this scenario.

^Shivangi

[Rafael_Zmugg3179]

I cancelled it after day three. It was either on the 23th or 24th of July.

[Rafael_Zmugg3179]

Forgive me, I cancelled the trail on 20 July.

[kglad]

@Rafael_Zmugg3179 

does your account show a payment problem?