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Adobe TRICKED me into signing up for a year long cotract

New Here ,
Mar 06, 2023 Mar 06, 2023

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I signed up to use Adobe Pro for exactly one job, to convert a PDF. I am fine with paying the monthly fee fo the time I was subscribed to the service, but now when I go to cancel I see that Adobe is charging me $100 EARLY CANCELLATION FEE? This was NOT made obvious at all when I signed up, and amounts to predatory business practice. I am disappointed because this is not the kind of practice that builds lasting relationships between a customer and a business. Now whenever I think about Adobe, I will think of this very unpleasant experience first, and that is a shame becasue I otherwise would have recommended their products to my colleagues.

 

Again, I am fine paying for the months I was subscribed but forcing me to pay a hidden cancellation fee is unacceptable.

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Mar 06, 2023 Mar 06, 2023

well, it actually is pretty obvious what you're signing up for, but i'm not making any decisions about your current state.  you just need to convince adobe support that you missed the information that explained this stuff and ask them to help you.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a

...

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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well, it actually is pretty obvious what you're signing up for, but i'm not making any decisions about your current state.  you just need to convince adobe support that you missed the information that explained this stuff and ask them to help you.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Jan 09, 2024 Jan 09, 2024

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I appreciate you adding this as well, because I also felt tricked in a way. It didn't seem 'obvious' at all, I always always check to make sure it says cancel anytime, and when I looked at the plans it offered there were options for the $20 monthly plan, or two yearly plans. Those were the only options I was given, so I went for the monthly! Obviously it's my mistake for not looking at the tiny fine print details, but I don't think Adobe is fully innocent either since every other service I've ever used very obviously puts in bold print "hey, this is a yearly contract plan billed monthly" and at least at the time when I signed up, that was NOT happening. Maybe they've changed it recently? lol, I'll stop sorry. All of this to say, thanks for the contact info and the warnings about the scam! Lessons learned the hard way are still lessons 🙂

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Community Expert ,
Jan 09, 2024 Jan 09, 2024

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@Jessica346834840r75 

 

when 3 plans are offered, 2 are annual (one paid monthly, one paid annually) and one is monthly (and paid monthly). the key give-away is that IF you see a monthly plan paid monthly, it has a much higher cost than an annaul plan paid monthly.  anyone that sees that should wonder why and they would quickly see that the higher cost plan allows cancellation any time without penatly.

 

for people that don't see a monthly plan, they're much more likely to understandably err.  but for all users, hopefully, adobe's subscription process will change to be more user-friendly.

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New Here ,
Mar 01, 2024 Mar 01, 2024

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Me too 😞

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Community Expert ,
Mar 01, 2024 Mar 01, 2024

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@James357991043lla 

 

did you explain your problem to adobe support.

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New Here ,
Aug 04, 2023 Aug 04, 2023

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same thing happened to me. Pricing terms in small print its a shady play

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Community Expert ,
Aug 04, 2023 Aug 04, 2023

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@Xuan314965608xa1 

 

same answer for you, then. read my previous post.

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Community Expert ,
Aug 04, 2023 Aug 04, 2023

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
-You also need to know that a subscription renews AUTOMATICALLY if you do not cancel during your 12th month
-it is too late for the person who missed the notes, but for anyone else reading this
-there are so many people who miss the details that Nancy O'Shea added red arrows
-see the Nancy O'Shea message dated 3-22-2023 (with big red arrows) in this message
https://community.adobe.com/t5/account-payment-plan-discussions/bloated-nonsense/td-p/13669109

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New Here ,
Feb 29, 2024 Feb 29, 2024

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I just wanted to say that I had the exact same issue here.  I thought I was signing up for a month to month, cancel at anytime subscription as I quickly clicked through the signup so I could get using the software and was shocked to find I was going to be charged a cancelation fee when I went to unsubscribe.  I used the chat support to talk with an agent and after they offered a few discounts and upgrades, they agreed to cancel my subscription without penalty.  I realize they are not able to do this for everyone but I am very thankful that they took care of it for me.  

 

The number shear number of people who have had this same issue points to a flaw in the way Adobe is offering the service.  I think that the other software subscriptions I have used make it super clear by only offering two options, a month to month subscription that you can cancel at anytime and a yearly subscription that is due in full at the time you sign up.  This eliminates any confusion on the issue.  

 

Thankful that Adobe made this right for me but hopefully the continue to improve and look for ways to prevent this confusion for users in the future.

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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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well stated, @Ken35386914oni8 

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New Here ,
Apr 08, 2024 Apr 08, 2024

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Classic bait and switch scam offering a low monthly rate and then tying you in to an annual commitment even though this is never mentioned in the offer or in the fine print. Both state monthly fee but fail to mention annual commitment! How can such a large business have such shady business practices? Dissapointing from Adobe. 

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New Here ,
May 03, 2024 May 03, 2024

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Same here. Very disappointed. Will never use their products again. THere is no monthly option so I assumed the monthly one was monthly.  No reputable companies do Year long subscriptions liek this any more, they almost all allow you to cancel each month. Adobe knows full well what they are doing and they are tryign to take advantage of people. I will avoid them forever for this. 

derek6C12_0-1714757080576.png

 

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Community Expert ,
May 03, 2024 May 03, 2024

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@derek6C12 

 

your screenshot clearly shows an annual subscription is selected that entails a cancellation fee after 14 days.

 

 

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New Here ,
May 03, 2024 May 03, 2024

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?You are so Cringe dude. Clearly getting paid by adobe to post this crap.

It "Clearly" says 89/99 / mo in bottom left, nothing there abotu a year. how convemnient. 
Also the 89.99 / bmo in right is laerger text and bold. And the "annual paid mnnthly" text is grey on grey which is actually an acccessibility violaiton and done intentionally so its less obvioius. I work in UX design so I know for a fact that using color choices liek that is done intentially to make things less noticable. Plus there is monthly option at all.. Why not? Because adobe is trying to scame you into a year contract. 

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Community Expert ,
May 03, 2024 May 03, 2024

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can you not see what you selected at the upper right of your screenshot?

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New Here ,
May 07, 2024 May 07, 2024

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I think they're referring to it not being clear that it's a contract. No where does it say contract when you're initially on that page. What is should say is "Annual Contract" or "Annual Commitment." However it's hidden and passed off as pay monthly or prepaid. Most people will assume they can just pay monthly and cancel at any time.

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Community Expert ,
May 07, 2024 May 07, 2024

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i think all subscriptions are contracts, just like all leases are contracts.

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New Here ,
May 03, 2024 May 03, 2024

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Plus I am fine with the fee and fine paying for the month. Just not a year. It looks to people like a monthly plan. because we are doing a million thigns in a day and don't expect to be swindled by a major corporation like Adobe. 
This may be good short term decision, but they have ruined brand is ruined for me and many other people. Thank god they didnt end up getting Figma.

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New Here ,
May 20, 2024 May 20, 2024

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Same here! It was not mayed clear there would be a cancellation fee to cover a year. 

 

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Community Expert ,
May 20, 2024 May 20, 2024

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the only screenshot posted here clearly shows a penalty for early cancellation.

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New Here ,
Jun 03, 2024 Jun 03, 2024

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I had it worse! I was on a free trial for the creative cloud because I wanted to have a look at different things and then I cancelled it before I would be billed. Then a few days later I got a notification saying I've been billed. So I thought that was a bit weird. Went to cancel it but I was locked into a yearly subscription which of £40 per month. I literally haven't even used any of the services for months because it's just put me off my photography passion

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Community Expert ,
Jun 03, 2024 Jun 03, 2024

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for others, contact adobe support as soon as you detect a cancellation issue.  it's typical for them to fund all charges and impose no penalty when done near the subscription/trial date.  but months later is a tougher sell.

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