adresse e-mail invalide

[gilbertm38531474]

J'ai changé mon adresse e-mail, confirmée, après achat de l'abonnement Creative Cloud. Impossible de télécharger les applications. Message : adresse e-mail invalide. Et impossible de revenir à l'ancienne adresse : déjà utilisée.

[kglad · Accepted solution]

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

<moved from download&install>

[gilbertm38531474]

Thank you !

[kglad]

you're welcome.

[gilbertm38531474 · Accepted solution]

Problem solved ! I installed a new Creative Cloud and it's OK !

[kglad]

excellent, and thank you for the follow-up!