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BOYKO5E15
Participant
August 15, 2021
Answered

Annual plan for Acrobat Pro DC

  • August 15, 2021
  • 3 replies
  • 609 views

Greetings!
I have paid for an annual plan for Acrobat Pro DC in July 2020.
On 14th of August 2021 I got charged for the plan. I would like to know when is the end date of the plan, when is the last monthly payment i have to make in order to finish this plan?

I do not want to continue using this plan, since this is an annual one and one year has passed, why do I keep getting charged?

 

Moving from Using the Community (which is about the forums) to the correct forum... Mod
To ask in the forum for your program please start at https://community.adobe.com/

This topic has been closed for replies.
Correct answer Abambo

Contact Adobe customer care for a cancel. All plans renew automatically (that is clearly stated in the terms when you take the contract, so don't blame someone else on this) and you will need to negotiate your way out of this with the least possible fees. Just to say: early termination fees are also part of the contract you agreed upon. 

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
August 15, 2021

Your expiration date is listed in your Adobe Account portal.

https://account.adobe.com/plans

 

Adobe has no way of knowing you don't want it unless you cancel.

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

===============
FREE Acrobat Reader -- view, comment, print & sign PDF.
https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

 

Nancy O'Shea— Product User & Community Expert
    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    August 15, 2021

    Contact Adobe customer care for a cancel. All plans renew automatically (that is clearly stated in the terms when you take the contract, so don't blame someone else on this) and you will need to negotiate your way out of this with the least possible fees. Just to say: early termination fees are also part of the contract you agreed upon. 

     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

    ABAMBO | Hard- and Software Engineer | Photographer
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 15, 2021

    You keep getting charged because subscriptions automatically renew unless you cancel

     

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852
    -do be aware that cancelling early means paying 1/2 of the remaining time as a fee
    -or cancel via Chat link https://helpx.adobe.com/contact.html?rghtup=autoOpen

    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks

     

    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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