annual subscription has disappeared.

[Kat367160987z3i]

Hello! I need help. Last month I purchased a photo package for a year, but now I see that I have no purchased plans at all and I need to buy everything again, as if I were on a trial period. What do I need to do to return my subscription?

    

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

[Kat367160987z3i]

Thanks for you suggestions, but it's not working - there are no active plans (as on screenshot 2) in web account page.

[kglad]

did you purchase directly from adobe.com or did you purchase via an app store or did you purchase via a 3rd party?

[Kat367160987z3i]

Directly from adobe.com and purchase info on first screenshot is from account on adobe.com

[kglad]

and your account (the one where you received your email confirmation of your purchase) at https://account.adobe.com shows you have no subscription?

or did you have a typo in your email when subscribing https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

[Kat367160987z3i]

Yes, it's the only account, with no problems with login, with purchase information in it... but no active plan 😞

[kglad]

contact adobe support.  if "agent" doesn't get you past the bot type "purchase subscription".

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.