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ayuda para cancela suscripcion Adobe Ilustrator

New Here ,
Nov 21, 2022 Nov 21, 2022

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porfavor necesito de su ayuda para cancelar mi suscripcion en Adobe Ilustrator, hace un par de meses que deje de utilizarlo, razon por la cual necesito cancelar la suscripcion y evitar seguir pagando algo que no ultilizo. En la pagina no aparece en ningun lugar, de forma accesible la opcion de cancelar el servicio. 

Agradeceria su ayuda.

Gracias. 

**PII remoed by the moderator**

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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assuming you do not have an enterprise/team managed subscription:

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

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