Being asked to re-subscribe when I was charged five days ago?

[Brock365271769j3v]

I tried signing into Premiere Pro this morning to find the opening dialog box treating me like a new user and asking me to subscribe. I have a subscription active under this login email. My bank account was charged less than a week ago. I've tried signing out, restarting the app, restarting CC, Premiere still treats me like a new user. No idea what to do.

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

[Brock365271769j3v]

No effect.

[kglad]

contact adobe support via chat.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Jeffrey_A_Wright]

Thanks for the update, Brock. Sorry the link did not work for you, but the critical thing is that you are signing in with the individual account. You may want to consider changing your e-mail address to one not managed by your University to reduce future confusion.

The solutions previously offered by Kglad should resolve most errors preventing an active membership from being seen. You can find additional solutions to resolve connectivity errors at https://adobe.ly/4aGTeqJ. ^JW

[Jeffrey_A_Wright]

Brock, which Creative Cloud membership are you trying to utilize on the computer? I see two memberships under the e-mail address you used to post to this public discussion forum. Please see https://adobe.ly/3VGlmpH for information on how you can choose which membership you are signing in under.

If you are trying to use your individual membership, then can you let Kglad and I know who is managing the network the computer is connected to? Universities and other organizations often block individual access to encourage people to contact the organization's Creative Cloud plan administrator for the necessary licensing and installation files. ^JW

[Brock365271769j3v]

The link you provided isn't functional. 

This is my personal computer, It's not managed by a network. The membership was purchased through my student email address at University of Massachusetts Amherst. The second membership you're seeing is likely from me having to create another trial account to complete my work today.