Being asked to re-subscribe when I was charged five days ago?

Forum|Forum|1 year ago
April 4, 2024
1 reply
200 views

I tried signing into Premiere Pro this morning to find the opening dialog box treating me like a new user and asking me to subscribe. I have a subscription active under this login email. My bank account was charged less than a week ago. I've tried signing out, restarting the app, restarting CC, Premiere still treats me like a new user. No idea what to do.

This topic has been closed for replies.

kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

B

Brock365271769j3vAuthor

Participant

No effect.

Jeffrey_A_Wright

Community Manager

Brock, which Creative Cloud membership are you trying to utilize on the computer? I see two memberships under the e-mail address you used to post to this public discussion forum. Please see https://adobe.ly/3VGlmpH for information on how you can choose which membership you are signing in under.

If you are trying to use your individual membership, then can you let Kglad and I know who is managing the network the computer is connected to? Universities and other organizations often block individual access to encourage people to contact the organization's Creative Cloud plan administrator for the necessary licensing and installation files. ^JW

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