Being Charged Monthly but Cannot Access or Manage My Acrobat Subscription

[Yutong_Ren9510]

Hi everyone,

I need some help with my Adobe account situation.

Back in May 2025, my previous enterprise account expired. Starting in June 2025, I purchased a new plan for Adobe Acrobat under the same account.

Since then, I have been charged every month, but I have not been able to use the product. What’s more confusing is that I cannot see any record of this plan or subscription in my profile, so I have no way to manage or cancel it on my own.

Could someone please advise me on:

How to confirm which subscription is linked to my account. Why I’m being charged but cannot access the service. How to cancel the subscription and whether I may be eligible for a refund for the months I was unable to use it.

Thank you in advance for your support!

[creative explorer]

@Yutong_Ren9510 by any chance are you using a Password Manager? If so I would enter 'Adobe' and see what that shows with regards to log-in and passwords. Or if you don't, try and remember what account is your Adobe ID and log into the adobe.com, and see what you have. I use to have three Adobe accounts, just imagine the madness, and now am down to 2, but that's much easier to manage, one is for work and one is for a different work... https://helpx.adobe.com/ca/manage-account/using/access-adobe-id-account.html

[kglad]

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

[Shivangi_Gupta]

Hi @Yutong_Ren9510,

We appreciate you reaching out. I can see that you have cancelled your plan for Adobe Acrobat Pro. Since this is a monthly plan. Your plan will continue till the end of the current term.

Let me know if you have any additional questions.

^Shivangi