Billing issue, Charged but no subscription update URGENT

[Inspiring_Wave5DD0]

Hi, I have a billing issue with my Adobe subscription. I was charged for this month's payment, but my plan is not updating, and I still see a "billing issue" notification in my account. The payment was successfully deducted from my bank, so I don’t understand why my subscription is not active.

I have already checked my payment details, and everything seems correct. I also tried logging out and back into my account, but the issue persists. The chat support is not showing up for me. I can´t find any type of direct contact please i need help!!!!!!!!!!!!!!!!!!!!!!!!!!!

How can I fix this issue and activate my subscription? Any help would be greatly appreciated!

[kglad]

what does chat say?

[Jeffrey_A_Wright]

Inspiring_wave, sorry for any problems you have encountered with managing your active Creative Cloud plans. I show one of the plans has missed a payment, please make sure you use the steps listed in https://adobe.ly/3Qq10go to correct the payment method for the correct membership.

I also show that you have two All app memberships under the e-mail address you used to post to this public discussion forum. This does not give you any added value, so I would encourage you to cancel the duplicate plan by following the steps at https://adobe.ly/3CZ660b as soon as possible, Inspiring_wave. It looks like you took out the second plan after the first plan had already been active for four months. Please bookmark https://adobe.ly/3QuGVWd in case you encounter any future problems accessing your paid membership. ^JW

[Inspiring_Wave5DD0]

Hi, I’m still experiencing a serious billing issue with my Adobe subscription, and I need urgent assistance.

Initially, I was given a COP 15,000 discount on my plan. However, two weeks later, Adobe charged me COP 97,000, and then another COP 97,000 the following week for the same subscription. I was not subscribed to two different plans—it was the same one, and I was charged twice. the other plan ins´t active

Since this was an unfair charge, I decided to cancel my plan. However, Adobe says my access will end only on February 28, despite all the extra money I paid. On top of that, I’m now being asked to pay a COP 440,840 cancellation fee, which is extremely unfair.

I am a student, and this unexpected charge is affecting my ability to pay rent. I simply cannot afford this. I should not be charged this much money for a mistake that was not mine.

How can this be resolved? Please help!

[Shivangi_Gupta]

I see!
Since this is a public forum, we may not be able to discuss more account related details here. I'd recommend reaching out to our support team and starting a private chat here? https://adobe.ly/43dzzOq

Let us know if you have any questions.

[kglad]

...and if you use chat, type "agent" in the chat field to bypass the bot.

[Inspiring_Wave5DD0]

thank you so much !

[kglad]

@Inspiring_Wave5DD0 

is your problem solved?

[Inspiring_Wave5DD0]

i´m chatting with an agent at this moment

[kglad]

update us when you have time.

[Inspiring_Wave5DD0]

They were able to cancel my plan but they are charging me extra money, so I still haven't been able to solve anything 😕

[kglad]

if your cancellation is not within the 7 day trial, or additional 7 day grace period, there's a penalty for cancelling an annual subscription before the payments are completed.  the cancellation terms are here, https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

[Inspiring_Wave5DD0]

yea i know that but they told me they wouldn´t charge that , now i have to wait till monday to solve this 

[kglad]

oh, that's good news.  adobe support does have the discretion to do that.