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Billing issue

New Here ,
Jan 22, 2023 Jan 22, 2023

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  • I have billing issue. Previously everything was fine and Adobe automatically took money from mine card. Now appears billing issue, i tried to fix that to change payment details, also tried to use another card but nothing helped. I tried from different browser as Adobe recommend, i checked bank and there everything is fine: i have enough money and no limits from bank sides. How is possible to fix it?

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correct answers 1 Correct answer

Community Expert , Jan 22, 2023 Jan 22, 2023

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representa

...

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Community Expert ,
Jan 22, 2023 Jan 22, 2023

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contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Jan 22, 2023 Jan 22, 2023

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thanks for advice.
appears that adobe can solve it only canceled your plan and buy a new one. but it helped

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Community Expert ,
Jan 22, 2023 Jan 22, 2023

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you're welcome, and glad it's resolved.

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