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Billing

New Here ,
May 04, 2023 May 04, 2023

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Why was I billed $53.88 in advance on April 24?

 

[Moderator: Moved to the appropriate forum]

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LEGEND ,
May 04, 2023 May 04, 2023

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Please contact Adobe directly, we cannot help with billing problems in this forum.

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Community Expert ,
May 04, 2023 May 04, 2023

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Quickest and easiest way to contact Adobe for Billing issues, etc is to use the Creative Cloud App as shown in below Screenshot. You open the app, click on the shaded blue circle at top right corner, choose Contact Us, then type your question, whatever into the Chat window.

 

Note that if you want to speak to a real person, then type "Agent" in the chat box. This will bypass the chatbot and be connected to a person.

 

contact adobe.png

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LEGEND ,
May 04, 2023 May 04, 2023

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Adobe Employee ,
May 04, 2023 May 04, 2023

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LATEST

Hi there,

 

Happy to help!

 

We have checked your account and we see that you had two subscriptions under the email address associated with the community which has been cancelled.

 

Also, ther refund has been initiated on the same day that you cancelled. Please wait for 7-10 business days and the refund should reflect in your account.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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