Cómo contactar un agente de ventas

[tchavarr]

Desde ayer estoy tratando de hacer una consulta a un agente de ventas y no he podido. Tambien tengo problemas con la ubicación de mi cuenta?, como conozco el historial de pagos anterior, no puedo acceder a él y creo que terminé pagando dos mensualidades!

gracias 

[kglad · Accepted solution]

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

<moved from download and install >

[Shivangi_Gupta · Accepted solution]

Hi there,

Thanks for writing in. There has been only single payment info for this month's transaction history for Creative cloud desktop all apps.

However, you can always contact our support team as mentioned by the expert above.

Let us know if you have any questions.

Regards,

Shivangi