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Participant
December 14, 2023
질문

Can't access adobe account to cancel my subscription

  • December 14, 2023
  • 2 답변들
  • 343 조회
my free trial ends tomorrow but I can't access adobe account page it's a blank page please cancel it. thank you
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2 답변

kglad
Community Expert
Community Expert
December 14, 2023

use a different browser.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Imaginerie
Community Expert
Community Expert
December 14, 2023

Only customer service will be able to cancel your subscription manually (we are mainly volunteers here and don't have access to your account)

Go there:
https://www.adobe.com/uk/about-adobe/contact.html
and click on the bubble speech icon on the bottom right of the page to access the webchat