Can’t cancel my subscription

[Ebaa33900166m14n]

I tried to cancel my subscription for few times and I couldn't because the cancellation tab won't work and keeps buffering.

is that means I stuck?

[jane-e · Accepted solution]

@Ebaa33900166m14n 

I'm sorry to hear you are unable to cancel your plan. We are unable to assist on the forums, because we do not have access to records. Only Adobe Customer Care can assist. 

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

You might also try canceling again yourself (just in case);

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have an annual plan and are cancelling early, there is a fee for early cancellation.

I've moved your post to Account, Payment, & Plan, where another volunteer is likely to repeat everything I have said.

Jane

[kglad]

you could try another browser, but i wouldn't spend much time looking for alternatives.  just contact support per above if you have another browser already installed and it fails, too.

[kglad]

@Makayla_Jack6209 

that's obvious and irrelevant.  and you're addressing something that's more than 1.5 years old.

anyway, to help your understand: i was addressing the op because you need to use a browser to cancel your subscription.