/t5/account-payment-plan-discussions/can-t-cancel-subscription/td-p/13843621Jun 05, 2023
Jun 05, 2023
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Hello,
I signed up for the 7 day free trial and now want to cancel the subscription. Adobe says I have to cancel through the apple App Store, however my subscription does not appear there and I have confirmed with multiple people at apple that the subscription was not purchased through apple. Adobe says they are unable to cancel because they insist it was purchased through apple. I am completely stuck. Please help.
If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.): https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person.
Thank you for loving this to the correct forum. The options for canceling through some don't work because some directs me to cancel through the apple App Store. Apple says I don't have a subscription to some through my Apple ID. See attachments.
Yes, and multiple people at apple have told me that I am not being billed for any subscriptions through apple except for my iCloud. If you look at the attachments I included previously, you can see that Adobe directs me to cancel through the App Store and the App Store shows no Adobe subscriptions. This is enough to drive anyone a little batty, haha.
/t5/account-payment-plan-discussions/can-t-cancel-subscription/m-p/13843697#M40026Jun 05, 2023
Jun 05, 2023
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Reposting for clarity:
I signed up for the 7 day free trial and now want to cancel the subscription. Adobe says I have to cancel through the apple App Store, however my subscription does not appear there and I have confirmed with multiple people at apple that the subscription was not purchased through apple. Adobe says they are unable to cancel because they insist it was purchased through apple. The options for canceling through Adobe don't work because Adobe directs me to cancel through the apple App Store. Apple says I don't have a subscription to Adobe through my Apple ID. See attachments.
Briana, I am sorry, but I can confirm that the Acrobat Premium subscription tied to the account you used to post to this public discussion forum is managed by Apple. Please see https://support.apple.com/en-us/HT202039 for information on how to manage subscriptions through Apple. I recommend providing Apple support with any alternative contact information that may have been used to purchase through the Apple App Store.
did you see the attachments that I posted? How can I or apple possibly cancel my subscription when it doesn't show on my list of subscriptions? Maybe I just have a free Adobe premium account!
Briana, please make sure that you have not included any personal information in your attachments or remove them from your post. This is a public discussion forum and the information is available to anyone with Internet access.
I am sorry, Briana, but you will need to work directly with Apple to identify the account you used to make your purchase. Make sure you ask them to check all the different e-mail addresses you used to post to the Adobe Community discussion forums.
I don't see any personal information in my attachments. I did have apple check both of my email addresses and no subscription is found. I think I have a free Adobe premium account!
Can you send me a private message with that billing info or detail? A screenshot or something that I can provide to Apple? As things stand right now, I don't see a way that anyone will be able to collect payment from me, so until that happens the Adobe account will be free. I don't care if I lose access, I wanted the account canceled.
I clicked on the first link you sent, signed into my Adobe account and can see the case you mentioned but there is nothing to review, it says it's resolved and nothing to open or click on. I really don't have time for all of this non-sense. Adobe or apple can try to collect payment from me but I don't think they will be dicey as things stand now. I have doesn't way too much time trying to do their job for them.
Also ridiculous that after I post here, I can't go back and edit. I meant to say that I have spent way too much time trying to do other people's jobs on this issue. Somebody can try to collect payment for this premium subscription but I don't think they will be too successful.
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