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A
andriya31458399
Inspiring
March 2, 2018
Answered

Can't change my billing info

  • March 2, 2018
  • 1 reply
  • 3717 views

Hi, my payment card is empty, and I want to replace it with another one to make the payment for Adobe product as it's described in your emails to me. However I can't make it because there is no such option in my Account settings. Also I can't ask your Adobe support because the chat is always too busy.
Please help me if you really need my money, or stop sending me your emails.

Thanks.

This topic has been closed for replies.
Correct answer andriya31458399

Dear Adobe Team, it seems that your help article should be updated. There is no chance to change or update card info if the plan was cancelled. How can I pay in this case? Your support is is unavaliable.
edit_payment_details3.png

1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 2, 2018

go to Adobe.com, log into your account, go to manage account

...and there, add or modify your payment information under plans&products.

ABAMBO | Hard- and Software Engineer | Photographer
    A
    andriya31458399Author
    Inspiring
    March 2, 2018

    it's not so easy: the plan is cancelled but still not paid, and I can't change the payment method now to pay

    A
    andriya31458399AuthorCorrect answer
    Inspiring
    March 3, 2018

    Dear Adobe Team, it seems that your help article should be updated. There is no chance to change or update card info if the plan was cancelled. How can I pay in this case? Your support is is unavaliable.
    edit_payment_details3.png

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