Can't change my billing info

[andriya31458399]

Hi, my payment card is empty, and I want to replace it with another one to make the payment for Adobe product as it's described in your emails to me. However I can't make it because there is no such option in my Account settings. Also I can't ask your Adobe support because the chat is always too busy.
Please help me if you really need my money, or stop sending me your emails.

Thanks.

[Abambo]

go to Adobe.com, log into your account, go to manage account

...and there, add or modify your payment information under plans&products.

[andriya31458399]

it's not so easy: the plan is cancelled but still not paid, and I can't change the payment method now to pay

[andriya31458399 · Accepted solution]

Dear Adobe Team, it seems that your help article should be updated. There is no chance to change or update card info if the plan was cancelled. How can I pay in this case? Your support is is unavaliable.

[Rajashree Bhattacharya]

Hi,

For a cancelled order, the payment can not be changed. It can be changed (credit to credit card only, no credit card to PayPal or vice versa) for an active order only or when you make a new purchase.

Regards

Rajashree

[andriya31458399]

Hi Rajashree,

but why are you sending me every day emails with useless instructions from your email address which is not available for my replies?

Please wait for 1 day (till 10.03.2018), now I'm trying to load my old card, then please place your payment order again.

And please fix that bug with the payment method on your website.

Regards

[andriya31458399]

I've loaded my old card, please request the payment.

[happybana0]

It can't actually. I'm trying to sign back up and there is literally nowhere to change the credit card. I literally cannot buy the product because there's an old card on there that I can't replace lol

[kglad]

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693