Can´t find out how to contact adobe

[Johan5FB9]

I got a Adobe CC subsciption. I would like to delete Credit Card information currently not in use. In my profile I can only add/edit, not delete.

According to this information you can get help with Creative Cloud for individuals using phone or chat:

https://helpx.adobe.com/se/contact/what-contact-options.html

I now spent 25 minutes trying to find how to contact Adobe. I can´t find is. Please help.

[kglad · Accepted solution]

correct, you must replace your credit card.

https://helpx.adobe.com/manage-account/using/update-billing-information.html

if you still need to hear this from adobe support, there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

<moved from cc services>

[Johan5FB9]

Thank you, now I found the phone number and also got access to the chat.

[kglad]

excellent.  what were the results?

[Johan5FB9]

The support agent talked about a token. I asked them to remove the tokens and now the credit cards dissapeared from my account webpage. One of the not used credit cards where expired and could not be removed. Now only my preferred credit card is in the list.

[kglad]

couldn't you do that yourself using the info in https://helpx.adobe.com/manage-account/using/update-billing-information.html

[Johan5FB9]

Nope

In my profile I can only add/edit, not delete.

[kglad]

i thought you could, as long as, one credit would remain.  i wonder if you could have edited it to be the same as your other card.

[max_9142]

I have the same problem!!! But I want to delete my subscription, my account, everything, because I never use Adobe. I subscrivìbed my mistake. I would like to contact them by email, is it impossible?

[Kanikas]

Hi, 

We're sorry that did not want to use Creative cloud and signed by mistake. You may folow steps shared in this link to cancel your acocunt: https://adobe.ly/3YEcocz;

Hope this helps!

Thanks 
^KS

[kglad]

@max_9142 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

once you have no subscription, you can request account deletion; go to https://www.adobe.com/privacy.html, click contact us and request your adobe id be deleted.