Can't log in

[ians37289334]

Nope, not your usual, forgot password or username. I signed up for a free trial, and, I guess, entered a wrong email address. Now I can't log in to do anything and, of course, Adobe has my CC details so they'll be very happy to bill me, even though I can't access what I've paid for.

Tried chat, but that's an endless loop of stupid robotic (and 100% useless) answers that terminates before I can speak to a human.

Does anyone have ideas on how to talk to a real person to get this resolved?

[Moderator moved the thread to the correct forum]

[Jill_C · Accepted solution]

Use the chat icon again, and type "agent". You'll be connected to a real, live person.

[ians37289334]

Nope. I guess you haven't used chat in a while. If you aren't signed into an active account (which obviously I can't do or I wouldn't be here asking) they want nothing to do with you.

[ians37289334]

OK, the way to do this (in case anyone else needs to know) is like this (using chat):

Choose:

YOU: Get sign-in help

BOT: You can find solutions to common sign-in issues at adobe.com/go/sign-in-help

BOT: Did that help?

YOU: No

BOT: Let's find another way to get you the help you need. Tell me more about your issue.

YOU: I can't sign in

BOT: Other customers with similar questions have found the help they needed with the following solutions.

YOU: None of these

BOT: How would you like to proceed?YOU: Chat with an agent

BOT: Ok. I'll connect you to an agent who can pick up where we've left off.

[Abambo]

This is exactly what @Jill_C said: type agent, explain the situation, get a solution. 

[kglad · Accepted solution]

or correct this yourself: check section account created with wrong email:

https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

[cathy_0937]

Same thing happened to me, can't log in despite trying many ways!

[kglad]

@cathy_0937 

see 

Already signed in with an incorrect email address?

at https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html