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Can't Login Anymore

Participant ,
Jul 06, 2023 Jul 06, 2023

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Yesterday all was fine. Today Adobe took my monthly payment, but locked my son's school account. Every attempt to login with his account is met with "something went wrong" messages and 306 errors. I tried to contact support, but it says that "A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help." I've also tried my other account and used "Agent" in the chatbox to skip Bot, but it tells me I need to login with a paying account. But I can't login. I'm stuck in a loop.

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correct answers 1 Correct answer

Participant , Jul 08, 2023 Jul 08, 2023

I don't know what happened to start all of this. But a new day, and everything seems to have resolved itself. I don't know. I was able to log in normally, and access all of the apps we use. All I can say is thank you for all of your time. This thread can be closed.

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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Participant ,
Jul 06, 2023 Jul 06, 2023

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I pay for it myself. I do not have a school plan administrator. Even if I did, it's summer, nobody is working. Additionally, your link needs me to login to find out who the administrator is supposed to be. But again, I can't log into the account to find anything out.

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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why can't you sign into adobe's website?

 

actually, you are signed in to post here, but are you using the correct adobe id?

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Participant ,
Jul 06, 2023 Jul 06, 2023

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I am posting this using my own login account. I simply can not login with my son's account. On the website it asks for the email, then I have to select "Company or School Account" (Not Personal), then it sends me to google to authenticate, then I get an adobe window saying the screenshot attachment about "Error: app_not_configured_for_user. Service is not configured for this user." I can seprately log into Google with the account just fine. I can access his gmail and all that. The issue is exclusively the inability to login to Adobe with it.

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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use a different (eg, mobile phone's) browser 

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Participant ,
Jul 06, 2023 Jul 06, 2023

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I've tried in Firefox, Chrome, and now Android. They all end with the same screenshot I sent previously. We can rule out it being a cache issue.

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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can your son sign into adobe's website with his computer?

 

and can you copy and paste here a screenshot of that 306 error?

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Participant ,
Jul 06, 2023 Jul 06, 2023

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Nope. That's now 3 devices and 4 browsers that get the same error message.

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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screenshot?

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Participant ,
Jul 06, 2023 Jul 06, 2023

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Yes, i already provided it. here it is again.

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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cooy and paste it, don't attach.

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Participant ,
Jul 06, 2023 Jul 06, 2023

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403. That’s an error.

 

Error: app_not_configured_for_user

Service is not configured for this user.

Request Details
  • pli=1
  • SAMLRequest=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
  • RelayState=AZFwdzCoRuZzsmammdyvg2WpRaR6hZkU_rmeWeoc2oyJw6RLl1uRIkZlEsVz8Z9zt6suTCfBlNED
  • SigAlg=http://www.w3.org/2001/04/xmldsig-more#rsa-sha256
  • Signature=OCkRYATptc3IXYkVJNC2OTSOze8Qeur9nJEgULJvQw5lMQ6KssKAjrVF/Y9Dj9RUEqgBsKVZ9V3N5lXNOPhAWBPZRmDyM6EEClP6nccRUpNd+sfJ630Svux4eJhfG0UyZghEITkEdSSK8sh2wfy7ZK+Ds0ZdeaI87e1HS9fBR7kSpNIIQczSlCL3DahJQQ7D7sRuPhl//p2AN/KGZNLtw3+6LLm0pT6T5PHaYK2GjGtrNSgiC89v92DJmvfZ+DHMyCT+I3yQtfHaI5Hz5qidBekl1pNgGj3ODTpHKLtT+M3WIuQeELUg5lpbOBglr3yjFgIk6XQ93f6y2UZr8DhP8Q==

That’s all we know.

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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what's 306?

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Participant ,
Jul 06, 2023 Jul 06, 2023

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306 Error was when I tried to log in to Creative Cloud Application directly. I can't copy/paste the code right now. I had to install a slightly older bootleg to use Photoshop. So stupid, but it is what it is. Anyway, It just said Error 306, and that was about it. Pretty vague.

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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it's very unclear what you did to trigger a 306 and just as unclear what triggered a 403 error.

 

ie, you're making it very difficult to help you.

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Participant ,
Jul 06, 2023 Jul 06, 2023

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In the past week, I installed and uninstalled the Photoshop Beta, let's say every other day. I like to play with the new features, but it breaks my Droplets, so I uninstall it. Everything was fine yesterday, maybe the day before. Yesterday Adobe took out my monthly payment, and now these errors are popping up and I can't log in. That's all I know.

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Community Expert ,
Jul 07, 2023 Jul 07, 2023

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to start, when you use a browser to go to https://account.adobe.com do you see that 403 error?

 

if so, are you using a company's network to connect?

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Participant ,
Jul 07, 2023 Jul 07, 2023

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Yes I have the 403 error because I still cant log in. When I try, it gives me the same page. No, I am at home, his school is closed for summer.

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Community Expert ,
Jul 07, 2023 Jul 07, 2023

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what if you use your phone's browser and public wifi? can you log in?

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Community Expert ,
Jul 07, 2023 Jul 07, 2023

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quote

 but locked my son's school account.

 

 I do not have a school plan administrator

 


By @The Art of Retouching

 

Those two statements are contradictory.

 

quote

Even if I did, it's summer, nobody is working


By @The Art of Retouching

 

I would think that there would be some IT person on staff that might be able to help.  

Have you tried contacting the school?

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Community Expert ,
Jul 07, 2023 Jul 07, 2023

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Apples & alligators?

1. A school account is paid for by the school and administered by the school's IT dept.

2. An individual account is paid for separately and has a totally different log-in ID and password.  At least it should.

 

Logic dictates that a payment on your personal account would have no effect on your son's plan and vice versa. Therefore you or your son must reach out to the school's IT dept for assistance with your son's school plan. 

 

The fact that a malfunction occurred on one account a day after payment was made for another account, sounds purely coincidental to me. 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Participant ,
Jul 08, 2023 Jul 08, 2023

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I don't know what happened to start all of this. But a new day, and everything seems to have resolved itself. I don't know. I was able to log in normally, and access all of the apps we use. All I can say is thank you for all of your time. This thread can be closed.

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Community Expert ,
Jul 09, 2023 Jul 09, 2023

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LATEST

it's unsettling that there's no explanation of how the problem occured, but am glad it's resolved. (and hopefully, it won't return.)

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