Can’t sign in on iPad “access required”

Forum|Forum|3 years ago
December 19, 2022
3 replies
737 views

I just got a brand new iPad and I'm trying to sign into my Adobe account. I get a free account with my school and usually use my laptop. I signed into the creative cloud suite no problem but when I try to sign into my iPad I get this message.

"access required"

"This count does not have required access to a sync storage location. Please sign in with a different account"

what the heck haha can someone please help me

This topic has been closed for replies.

T

Test Screen Name

Legend

Just checking, you do realise that an iPad can't run Windows or Mac apps? Only what is in the App Store.

Q

Quintessa27624233bmnqAuthor

Participant

Ok sure but illustrator is in the App Store

kglad

Community Expert

check your account https://account.adobe.com .

then sign out and back in to your ipad cc app using the same adobe id used to confirm your account.

John T Smith

Community Expert

Read https://helpx.adobe.com/creative-cloud/system-requirements.html for the program(s) you want to use

There are very few programs that run on an ipad

Q

Quintessa27624233bmnqAuthor

Participant

Just trying to get into illustrator and they have an app for that

kglad

Community Expert

@Quintessa27624233bmnq

correct, you're trying to use ai mobile on ipad.

did you check your account?

if yes, does it show your ai mobile subscription?

if yes and yes, did you sign out and in (using the same adobe id used to confirm your subscription) on your ipad's cc app?

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