Cancel inDesign Subscription [2017]

[deboraho53022714]

Hi, I've been trying to cancel my Adobe inDesign plan account but I'm just going in circles. The live chat was of no use -  waited a long time to be connected to a representative who was unable to help. I am being told that Adobe cannot help me cancel my subscription via email. How do I get this done? Easy to sign up but impossible to cancel.

[BobLevine]

Log in to creative.adobe.com and click the manage account button. Find your plan and click cancel plan.

[deboraho53022714]

Hi Bob,

Plans & Products > Manage Plan > I don't have a "Cancel Plan" button.

See screenshot here: How to cancel your Adobe Creative Cloud plan or membership , as described under the tab "If purchased directly from Adobe".

The Adobe Help site says:

• If Cancel plan is not displayed, contact us to cancel your subscription.

But the online chat never connects - I just spent 4 hours again waiting for them to transfer me to the cancellations team but it never seems to work.

Can a customer service officer get in touch via email or phone?

[BobLevine]

What country are you in?

[wrensauer]

Hi Deborah,

Were you able to cancel or do you still need assistance? Please send me a private message if you still need help and I'll get this resolved for you.

Best,

Wren

[irishka2010]

Why is this so difficult?

[Steve Werner]

I can't explain it. I'm not a staff person. The staff people who can help with the issues of your particular account cannot be reached on this forum, but through the Customer Care team, sorry.

[irishka2010]

I have not the bottom "cancel plan" on my screen!

[Steve Werner · Accepted solution]

You'll need to contact Adobe Customer Service. It's now the weekend in the US, and I don't know whether it's available in your area.

Here is the link:

Contact Customer Care

Make sure you're logged into your Adobe ID before this process.

[Test Screen Name]

Live chat is exactly what you need. If you have your Adobe account details ready and checked - your Adobe ID is critical of course - you should be set. Of course if you are on an annual plan you’ve promised to pay for the whole year so you have to settle in order to cancel.

[Test Screen Name]

It's also the middle of the holidays in many countries. It's common to be closed for close to 2 weeks.

[BobLevine]

That’s why inquired about the country. There should still be support people working, though.

[Shaista5CE0]

Hi can you please help cancel my indesign subscription. Shaista Jainarain 

[jane-e]

---

@Shaista5CE0 wrote:

Hi can you please help cancel my indesign subscription. Shaista Jainarain 

---

No, we are users just like you. Contact Adobe Customer Care and note that there is a penalty for early cancellation if you have an annual subscription.
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

~ Jane

[defaultkmgjrlnrf033]

Hello - I'm having the same problem but want to add a detail to see if helps someone diagnose. My objective is to cancel 2 subscriptions but I've only been able to cancel 1.

1) I CAN cancel my "Photography Plan" that includes multiple apps. I just login, go to Manage Plan, click cancel

2) I CANNOT cancel my 2nd, separate subscription for InDesign. This subscription does not appear under my Plans. However, when I click on billing history I can clearly see both subscriptions. (I've been paying at least 10+ months without using because everytime I try to cancel I can't etc.). I really don't want to go another month.

[kglad]

@defaultkmgjrlnrf033 

then contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.