Cancel my free subscription to illustrator

[Deevella19]

Yesterday I tried to cancel my free subscription to illustrator before I was charged but could not find where to cancel the subscription. I have no been charged £19.99 but no longer want the subscription? How can I cancel this? Thanks

[Just Shoot Me · Accepted solution]

Look at this page and if you can't cancel with that then follow the instructions below for contacting Adobe directly.

How to cancel your Adobe account trial or subscription

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.

[Derrickaw]

Please cancel my Adobe subscription completely. Sorry I do not need it now
Thank you.

[LinSims]

We cannot cancel your subscription. You have to do that. Use the links provided by Just Shoot Me above.

If you are on an annual subscription and you are not at the end of the year, you will incur a cancellation fee of 50% of the remaining amount you agreed to pay.