Cancel plan

[mads_1784]

I want to cancel my plan which I have been paying for 3 years, they still want to charge me for cancelling before my one year subscription. How is this right?

[John T Smith · Accepted solution]

You may not remember, but a subscription charges 1/2 of the remaining time if you cancel early... you need to cancel right after your 12th montly payment so your subscription does not renew

https://community.adobe.com/t5/account-payment-plan-discussions/cancellation-charges-surely-this-isn...

[Jeffrey_A_Wright · Accepted solution]

Mads, thanks for posting your question to this public discussion forum. Please see https://adobe.ly/4hQalK3 for information about fees and charges that are applied when canceling an annual membership. I recommend setting a reminder in your calendar app if you want to cancel an annual membership without charge. ^JW