Cancel subscription

[raazia_3570]

I tried out the free trial, and the next day I cancelled (01 October 2025). I got an email confirming the cancellation, yet today they tried to charge me. Thank goodness that I did not have money in my main bank account. With that being said, what can I do to get them to stop charging me for a plan that I did not choose to subscribe to?

[kglad]

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?

[raazia_3570]

It does not show that I have more than one subscription, so I am quite confused as to why this is happening. I'm wondering that I might be incorrect about something though

Get Outlook for Android<>

[kglad]

check https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962