Cancel trial subscripion

[knut_4787]

I want to cancel my free trial for Acrobat Pro. I’m doing all the right steps, but when I’ve answered the final questions and try to submit, I just get the message “Unable to download data”. I’ve tried several times, but I’m stuck.

[Meenakshi Negi · Accepted solution]

Hi knut_4787,

Thank you for reaching out.

We have checked your account using your community login email address. The trial appears to have been canceled. For more information on cancellation, refer to the following help document: https://adobe.ly/4lbQTtd.

Feel free to let us know if you have any questions.

Thanks,

Meenakshi

[martine_7183_BE_Hofstade]

my adobe profile is martine_7183_BE_Hofstade 

Hi can you help me asap plse?  A few days ago while editing a pdf I had just received from somebody an automatique question about a 7 days free trial popped up on which I clicked.  After that I read about the montly automatique billing unless I cancelled my 7 days free trial of Adobe of which I'm not certain to have subscribed to in the first place.  I did all the steps trying to cancel my free trial but I couldn't find a way online how to find/cancel this supposed 7 days free trial.  I'm stuck, plse help me.  Thank you. 

[kglad]

@martine_7183_BE_Hofstade 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[Shivangi_Gupta]

Hi @martine_7183_BE_Hofstade,

Thanks for reaching out. I looked into your account details. I could not find any active or trial subscription associated with it. Are you looking forward to subscribing to an Adobe application's trial? If yes, please refer to the articles shared by the expert above. Most of the Adobe Creative Cloud applications come with a 7 day trial after which it gets converted to a paid subscription. Please check this website to know all about the plans and pricing: https://adobe.ly/47UGU7Z

Let us know if you have any questions.

^Shivangi