Cancelación de prueba gratuita de una sola aplicación

New Here ,
Jun 05, 2022 Jun 05, 2022

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He descargado indesign para entrar desde una cuenta agena a la mía, pero una vez descargado ha entrado en mi cuenta personal directamente en función de prueba gratuita. Ahora quiero cancelarlo, pero al tener ya la cuenta de adobe illustrator no me deja cancelarla sin eliminar mi cuenta. Cómo puedo arreglarlo? No quiero pagar un año de in design si solo lo voy a utilizar una semana.

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correct answers 1 Correct answer

Adobe Employee , Jun 07, 2022 Jun 07, 2022
@Yaiza247309712c1z you can also login with your personal account on https://account.adobe.com and see the InDesign trial subscription on the dashboard, from there press "Manage plan" and then "Cancel" and follow the steps. You should be able to cancel the trial for free.

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Adobe Community Professional ,
Jun 05, 2022 Jun 05, 2022

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You must contact Adobe customer service. No one can help you on this point on this forum which is a user to user forum.

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Adobe Community Professional ,
Jun 06, 2022 Jun 06, 2022

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As @jmlevy said, please contact support for assistance on this. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

Moving this to a more appropriate Account, Payment, & Plan forum.
-Manan

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Adobe Employee ,
Jun 07, 2022 Jun 07, 2022

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@Yaiza247309712c1z you can also login with your personal account on https://account.adobe.com and see the InDesign trial subscription on the dashboard, from there press "Manage plan" and then "Cancel" and follow the steps. You should be able to cancel the trial for free.

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