Cancelacion y Reembolso

[fabby_2969]

Buenas Comunidad, he venido aquí por su amable ayuda/asistencia, me he suscrito a una prueba gratuita de Abobe pero la he cancelado antes del periodo límite, y por error me he suscrito a una prueba pro, la cual me ha descontado casi 20U$, Quiero solicitar un reembolso, y no encuentro una guía clara en la web.

[fabby_2969]

Me podrían ayudar, por favor, creo que estoy dentro del plazo aún

[kglad · Accepted solution]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[fabby_2969]

>
>
> - Plan mensual sin compromiso anual: pasados 14 días, el pago no es
> reembolsable y el servicio continuará hasta el final del periodo de
> facturación de ese mes.
>
> he cancelado el plan el día de hoy.

[kglad]

then refunds can take up to 14 days, if you're eligible.

[fabby_2969]

Donde puedo solicitar el reembolso?

[kglad]

if you only subscribed to one subscription, you should have 2 confirmation emails from adobe.

one for your trial start and one for your cancellation.

what are those two email dates?

[fabby_2969]

[kglad]

that shows a trial started august 23.

it shows a payment problem september 1

it shows nothing about cancellation. (cancellation isn't possible until there are no payment problems).

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
remaining subscription(s)?

[fabby_2969]

[fabby_2969]

me ha llegado una notificacion del pago de la tarjeta, lo cual me sorprendió. y fui a cancelar

[kglad · Accepted solution]

again, what are those two email dates?

[fabby_2969 · Accepted solution]

De la cancelación fue 07/09/2025 de la prueba pro

[fabby_2969]

 me han emitido una nota de crédito, quiere decir que han hecho el reembolso?

[Shivangi_Gupta · Accepted solution]

Hi fabby_2969,

Thanks for reaching out. I confirm that you have cancelled your subscription on September 7, 2025. A refund has been initiated. It may take 12-14 business days for the refund to process.

Please let me know if you have any additional questions.

^Shivangi

[fabby_2969]

Hi Shivangi Gupta, thanks for you response, have nice day.