CANCELAR SUSCRIPCION URGENTE

[alvaro_7096]

YA TENGO 4 AÑOS PAGANDO, ESTE 3 DE AGOSTO YA NO LO QUISE RENOVAR Y BLOQUEE MI TARJETA, PORQUE ME ES IMPOSIBLE ADMINISTRAR MI PLAN SI DEICE QUE DEBO UNA FACTURA, PERO NO LA DEBO PORQUE ES PAGO POR ADELANTADO Y NO LA QUIERO. LA UNICA MANERA APARENTEMENTE DE CANCELAR MI PLAN ES ACCEDIENDO A "ADMINISTRAR MI PLAN" PERO NO PUEDO INGRESAR PORQUE ME DICE HAY UNA FACTURA PENDIENTE, QUE ES LA DE ESTE AÑO, QUE NO VOY A RENOVAR! HEEEEEELP

[kglad · Accepted solution]

you should cancel your subscription before the renewal date.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from download and install">

[Luis_Medina31]

Esto es MANIPULACIÓN en contra del consumidor, Adobe hace el proceso de cancelación lo más complejo posible para que se sigan haciendo cargos domiciliados, solicitaré ayuda en la PROFECO por que utilizo la ruta de cancelación que tiene Adobe pero ¿que creen? AUNQUE YA SE ME HICIERON EL CARGO DOMICILIADO, EL SISTEMA DETECTA QUE TENGO UN ADEUDO (CUANDO NO LO TENGO) Y NO SÉ PUEDE CANCELAR PORVEL MISMO ADEUDO. 

Son mañosos, tengo que pedir ayuda a la Procuraduría Federal del Consumidor, por qué desde mi banco no me pueden ayudar, es una situación agenda a ellos, me dicen que tengo que cancelar directamente con Adobe y estos mañosos tienen bien blindado ese proceso. 

Si a alguien más le pasó esto mismo, por favor, díganme cómo le hicieron para CANCELAR. Gracias.

[kglad]

@Luis_Medina31 

read my post.

[Guest]

Hola! quisiera cancelar mi suscripcion, pero me quieren cobrar usd 99 por cancelación, por que?

[kglad]

@Deleted User 

you probably agreed to an annual subscription in exchange for lower monthly fees and are trying to cancel before the year is over.

anyway, discuss with adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[juan_1214]

Son unos ladrones, engañan a la gente y comienzan a cobrar un plan anual que no se puede cancelar. Me llevan cobrando 3 meses y nunca lo he usado. Yo ya he bloqueado mi tarjeta porque no hay manera de darse de baja. Son unos estafadores. No sé cómo Adobe se convirtió en esto... les tenía que dar vergüenza 

[kglad]

@juan_1214 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[maría_sandra_7792]

Quite mi aplicación y no di seguimiento a mi cta para no generar cobros 

[kglad]

@maría_sandra_7792 

do you have a question?

[Shivangi_Gupta]

Hi @maría_sandra_7792,

We could not find any active or trial subscriptions associated with your email address. Please share more context to your response here.

^Shivangi