Canceled a free trial and deleted my account but I'm still being charged...

Forum|Forum|11 months ago
April 19, 2025
2 답변들
519 조회

Hey guys I created an account for illustrator for work and started learning in a trial. Then my company said It was unnecessary for me to learn this, so I cancelled my trial and deleted my Adobe account. I haven't had any access to illustrator yet I've been charged for the last 3 months. In my accounts I have no active paid subscriptions and desputing the charges didn't work. Please help!

How-to

Shivangi_Gupta

Legend

Hi @Matt_Hoffman5464

We appreciate you reaching out. I confirm that there is no active subscription associated with this email address. Also, there was no recent Adobe Illustrator trial signed up for using this email address. This implies that you are raising this query for a different email address. We can not ask for it here as this is a public forum.

Could you start a discussion using the correct email address? We'll look into the details and help you out.
^Shivangi

M

matthew_1347

Participant

Hi Shivangi,

I appreciate the reply, I am responding from an account with the proper email associated, I disputed the charge through my credit card company and received an invoice copy that way, otherwise I have not received the invoices to email.

Thank you

Jeffrey_A_Wright

Legend

I am sorry, Matt, but I also don't see any active subscriptions or recent purchases under the account you are using to post to this public discussion forum.

Please make sure to log in under the account you used to make your purchase, if you want to manage the subscription or access what you have paid for. You can find information on how to request a password reset at https://adobe.ly/42mAqf8. ^JW