Canceled

[Debbi7256]

I signed up for a 7 day free trial.  I used a "trial" for (5) days and canceled on 8/20/25.  I received an email "This email confirms that you canceled  on 20-August 2025.  On 8/22/25 I received a charge on our credit card, and again 9/22/25.  Who do I contact to stop this charge and receive a credit?  Any help would be greatly appreciated. Thank you!

[kglad]

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?

[Jeffrey_A_Wright · Accepted solution]

Debbi, thank you for posting about your subscription commitment to this public discussion forum. I am sorry that you did not find more value in our services. I show that only one of two subscriptions was canceled. You can use the steps listed at https://adobe.ly/42bNaop to self-cancel your remaining subscription. Please complete the process soon to receive a refund. For more information on the cancellation and refund process, see https://adobe.ly/3Kk2RDM. ^JW

[Debbi7256 · Accepted solution]

Thanks so much Jeffrey!  I think everything has been resolved!

[kglad]

thanks for the update @Debbi7256 

[Debbi7256]

It shows I have a subscription for Al, 4.99 month.  I tried to cancel this but I will be charged a cancelation charge of $25.00.  Something isn't right and I don't how to fix it.

[Jeffrey_A_Wright]

Thanks for the update, Debbi, please click on https://adobe.ly/4mDJH9r to speak directly with a member of our team. Please use a different device to contact us if you are unable to reach anyone or are redirected to this public discussion forum. ^JW