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I signed up for a 7 day free trial. I used a "trial" for (5) days and canceled on 8/20/25. I received an email "This email confirms that you canceled on 20-August 2025. On 8/22/25 I received a charge on our credit card, and again 9/22/25. Who do I contact to stop this charge and receive a credit? Any help would be greatly appreciated. Thank you!
Debbi, thank you for posting about your subscription commitment to this public discussion forum. I am sorry that you did not find more value in our services. I show that only one of two subscriptions was canceled. You can use the steps listed at https://adobe.ly/42bNaop to self-cancel your remaining subscription. Please complete the process soon to receive a refund. For more information on the cancellation and refund process, see https://adobe.ly/3Kk2RDM. ^JW
Thanks so much Jeffrey! I think everything has been resolved!
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check your account, https://account.adobe.com
what's it show?
eg, any payment problems,?
more than one subscription?
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Debbi, thank you for posting about your subscription commitment to this public discussion forum. I am sorry that you did not find more value in our services. I show that only one of two subscriptions was canceled. You can use the steps listed at https://adobe.ly/42bNaop to self-cancel your remaining subscription. Please complete the process soon to receive a refund. For more information on the cancellation and refund process, see https://adobe.ly/3Kk2RDM. ^JW
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Thanks so much Jeffrey! I think everything has been resolved!
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thanks for the update @Debbi7256
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It shows I have a subscription for Al, 4.99 month. I tried to cancel this but I will be charged a cancelation charge of $25.00. Something isn't right and I don't how to fix it.
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Thanks for the update, Debbi, please click on https://adobe.ly/4mDJH9r to speak directly with a member of our team. Please use a different device to contact us if you are unable to reach anyone or are redirected to this public discussion forum. ^JW
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