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Canceled

Community Beginner ,
Sep 24, 2025 Sep 24, 2025

I signed up for a 7 day free trial.  I used a "trial" for (5) days and canceled on 8/20/25.  I received an email "This email confirms that you canceled  on 20-August 2025.  On 8/22/25 I received a charge on our credit card, and again 9/22/25.  Who do I contact to stop this charge and receive a credit?  Any help would be greatly appreciated. Thank you!

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correct answers 2 Correct answers

Adobe Employee , Sep 24, 2025 Sep 24, 2025

Debbi, thank you for posting about your subscription commitment to this public discussion forum. I am sorry that you did not find more value in our services. I show that only one of two subscriptions was canceled. You can use the steps listed at https://adobe.ly/42bNaop to self-cancel your remaining subscription. Please complete the process soon to receive a refund. For more information on the cancellation and refund process, see https://adobe.ly/3Kk2RDM. ^JW

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Community Beginner , Oct 02, 2025 Oct 02, 2025

Thanks so much Jeffrey!  I think everything has been resolved!

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Community Expert ,
Sep 24, 2025 Sep 24, 2025

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?

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Adobe Employee ,
Sep 24, 2025 Sep 24, 2025

Debbi, thank you for posting about your subscription commitment to this public discussion forum. I am sorry that you did not find more value in our services. I show that only one of two subscriptions was canceled. You can use the steps listed at https://adobe.ly/42bNaop to self-cancel your remaining subscription. Please complete the process soon to receive a refund. For more information on the cancellation and refund process, see https://adobe.ly/3Kk2RDM. ^JW

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Community Beginner ,
Oct 02, 2025 Oct 02, 2025

Thanks so much Jeffrey!  I think everything has been resolved!

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Community Expert ,
Oct 02, 2025 Oct 02, 2025
LATEST

thanks for the update @Debbi7256 

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Community Beginner ,
Sep 24, 2025 Sep 24, 2025

It shows I have a subscription for Al, 4.99 month.  I tried to cancel this but I will be charged a cancelation charge of $25.00.  Something isn't right and I don't how to fix it.

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Adobe Employee ,
Sep 24, 2025 Sep 24, 2025

Thanks for the update, Debbi, please click on https://adobe.ly/4mDJH9r to speak directly with a member of our team. Please use a different device to contact us if you are unable to reach anyone or are redirected to this public discussion forum. ^JW

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