canceling subscription

[vaxo31768460agfz]

I canceled my subscription 2 days before payment. but I moved my money to another bank account in case if it wouldn't cancel. and today i got message from bank that payment failed because i didn't have enough money. so it tried to buy 1 month plan. how can i remove my card or cancel payment. if i transfer my money back it will pay automatically

[kglad · Accepted solution]

you need to replace with another payment method. contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[vaxo31768460agfz]

thanks

[kglad]

you're welcome. keep us updated.